The electricity distributor will begin to gradually change the image of its offices.
Santiago de Chile.- As part of the evolution process of Grupo Saesa, the electricity company presented its new corporate image and launched a renewed version of its website, virtual office and mobile application, initiatives that seek to generate a change in the interaction with its customers, making it more agile and their care processes simple.
“This change of image and new platforms show the transformation we are experiencing. We want to be more connected and improve the experience of our more than 950,000 customers through new functionalities and initiatives to go beyond providing a continuous and secure service”, said the general manager of Grupo Saesa, Francisco Alliende.
The electricity company announced that, among the new developments available, customers will be able to schedule care remotely via video call and carry out processes associated with the virtual office with greater agility, which, among other features, allows viewing historical consumption and better managing the monthly expense. To find out about these new features and others that will be added during the year, it is important that customers subscribe to the new platforms.
On the other hand, in the web portal, it will be possible to access information regarding the company’s sustainability programs, which seek to be a positive contribution to the development of the communities. By entering the “We are Neighbors” section, customers will be able to find out the details of each of their initiatives, which, in a decade, have benefited more than 100,000 people with connections to the electricity grid, training, equipment for schools, lighting neighborhoods, among others.
The Grupo Saesa executive concluded by commenting that “we want all our clients to know that we will not rest because we understand how important it is to be connected and today, together with each one of them, we continue on this new path to continue growing together.”