Microsoft Photos recently got a big overhaul with the Windows 11 transition. Although the Photos app works fine most of the time, you may have trouble opening certain types of images. In some cases, the Photos app doesn't open in the first place. Read on to learn how to fix Photos can't open this image problem.
The problem mainly occurs with HEIC files. The iPhone, by default, uses the HEIC type to reduce the size of photos. It can also happen with JPG or PNG files if the image size is too big for your PC budget. Let's go through the steps below, fix the problem, and open images in the Photos app.
1. Download the HEVC video extension
For whatever reason Microsoft treats HEIC files as videos. We first sync the iPhone camera folder with OneDrive and try to open those photos in Microsoft Photos.
Instead of a preview of the image, we got the error shown in the screenshots below. The app will ask you to download and install the relevant HEVC video extensions from Microsoft Store.
Click on the link and it will ask you to open the Microsoft Store. Buy the video extension for around $ 0.99 and open the file without any hassle.
We think Microsoft shouldn't put a price on necessary extensions like these in the first place.
2. Reduce the size of the image file
If you are working with large RAW image files with double digit photos, you may have trouble opening such large files in Microsoft's Photos application.
You can go for dedicated image editing software like Adobe Photoshop or Affinity Photo to resize and reduce the size of the image or go for free web apps to reduce the size and quality of the image.
Here are a couple of web apps that get the job done without installing any software on a PC.
You can also go ahead and use Microsoft PowerToys to resize images. PowerToys also comes with other little utilities. Check it out in the link below.
3. Convert images to JPG or PNG
Microsoft Photos works perfectly with JPG or PNG file types. It is Apple's HEIC image format that could cause you problems. If you don't want to pay for the HEIC extension, you can always convert HEIC to PNG or JPG and open the image in Photos app.
We transfer those HEIC photos from iPhone to Windows and open them from File Manager. This is the error we receive.
Read our dedicated post on how to convert HEIC to JPG on Windows, and you'll be ready to open such files on Windows.
4. Photo repair app
If you have followed all the above steps and are still facing the problem that photos cannot open, it is time to repair Microsoft Photos app. That's how.
Step 1: Open the Settings application in Windows 11 (use Windows + I keys).
Step 2: Go to the applications menu.
Step 3: Select Apps and Features.
Step 4: Scroll down to Microsoft Photos.
Step 5: Click on the three-dot menu and go to Advanced Options.
Step 6: Use the Repair button in the Reset menu and let Windows fix the problems with the Photos app.
5. Reset Microsoft Photos
Be careful when using this option, as it will log you out of Microsoft Photos. All application data will be deleted and you must configure it from scratch.
Step 1: Open Settings in Windows 11 (use Windows + I keys).
Step 2: Go to Applications and select Applications and Features.
Step 3: Select the more menu and click on Advanced Options.
Step 4: Use the Reset button from the next menu.
Open Microsoft Photos, sign in with your OneDrive account, and try opening pictures again.
6. Update Microsoft Photos
Microsoft no longer integrates the Photos application into the Windows operating system. The company distributes and maintains the application through the Microsoft Store.
Open the Microsoft Store, go to the Library menu, and download the latest version of Microsoft Photos.
Use the Photos app in Windows
With a design overhaul, the Photos app also got new editing features. But those are irrelevant if you can't open an image in the first place. The steps above should help you fix the problem. Let us know which trick worked for you in the comments below.
The entry The 6 main ways to fix photos cannot open this image problem in Windows 10/11 was first published in TecnoTuto .