Bots replacing humans? – Energy Magazine







The integration of software robots to the work of workers in companies, generates, quite contrary to what is thought, that more than 60% of employees feel more satisfied with their employment.

Santiago de Chile.- The arrival of new technologies to productive activity has always been linked to certain stigmas. Among them, the two most important are the fear of replacement of human labor and job dissatisfaction within companies. It first happened with production machines or mechanical robots, to which software robots, or bots, have been added in recent years.

However, experience has shown that these myths are far from being true, and the integration of Robotic Process Automation (RPA), automation of repetitive processes applied in any company where there is information processing, data exchange and office automation tools, it ends up being much more harmonious than what the workers and institutions themselves expected.

The robotic process automation industry is booming after the pandemic, to the point where it is estimated to be worth about $12 billion by 2023, according to Think Automation. For this reason, in the next two years, the technology consultancy Gartner predicts that 72% of companies will work with software robots to automate tasks. Prediction of a wave of layoffs?

Rafael Fuentes, co-founder and Commercial Director of the RPA company Rocketbot, highlights that “since the industrial revolution there has been a fear that machines could replace people. However, whenever a technological innovation arrived, what happened is that new business areas were generated, jobs were added and there was more dynamism. With software robots it is the same.”

According to ADP’s “The Workforce in Europe” study, almost a third (28%) of the European workforce are concerned that at some point in the future their work will be done automatically; 15% believe it will happen in five years, and more than a quarter (28%) believe it will happen in ten.

However, the co-founder and Commercial Director of Rocketbot reveals that “from experience, we have been part of more than 500 RPA integration projects in different companies in Latin America and Europe, from different industries, and in more than 95% of Sometimes it doesn’t involve layoffs. What really happens is that workers are released from monotonous and repetitive tasks and acquire new functions, in addition to the creation of jobs destined for automation”.

In line with this, another ServiceNow survey revealed that by implementing RPA and artificial intelligence in companies, employees say they feel more satisfied with their jobs (62%), increase productivity (72%) and increase the time they can spend on work. creative tasks with higher added value (62%).

Another trend when implementing software robots to automate processes, according to the Rocketbot executive, is the mass training of workers, so that they program and manipulate the bots themselves, without the need for IT experts.

“We have several examples with financial companies in Latin America and industrial production companies in Europe where the companies allocate, within the digitization plan, training so that they work directly with the robot, improving their productivity and adding knowledge. There are even firms that have established the ‘one worker, one bot’ regime. This system will be installed massively in a matter of a few years”, says Rafael Fuentes.

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